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Venue Operations Officer
Location: Lambeth
Date: 15 Feb 2019

BBS recruitment is currently recruiting for Venue Operations Officer to work forour client based in Lambeth to join their team.

Our client is seeking an experienced indoor venue operations and sales professional.

The role will be responsible for working with internal and external customers hiring out Hall event spaces.


To work with the Head of Events Filming to plan and implement a sales and marketing strategy for venue hire, banqueting and wedding sectors within the boroughs indoor venues and selected third party venues.

To develop and manage safe venue hire services in order to ensure the best possible practice and that all events are delivered in accordance with policies and objectives. Working in conjunction with key stakeholders, supporting staff and the wider events service team.

Undertake sales calls with regional and national event planning agencies and wedding planners as well as with local meeting and event bookers.

To organise venue site visits, showcase events such as familiarisation visits and hosted-buyer events for meeting planners, agencies etc.

To work with, retain and increase revenue from clients through indoor venue hire sales and bookings for conferences, meetings, weddings and private hire events.

To manage an achieving venue hire sales team including team meetings, staff motivation, key performance indicators, staff appraisal and reviews.

Regular work onsite at indoor venues is required during evening and weekends and on call as required.

Responsibilities as a venue operations officer:

Support and deputise for the Head of Events & Filming on all matters relating to service provision and developing sustainable event models.

Develop a comprehensive understanding of the market to identify new potential clients and make intelligent proposals to clients. Continually developing new business and building long-term relationships with existing clients.

To meet with prospective and existing clients face to face and provide advice and guidance on complete events process.

Oversee and highlight areas of funding or training for community event organisers including work experience and volunteering opportunities.

Continually assess the venue hire application process and feedback received from it, consider ways of continuing to develop the process to ensure it works for all users.

Responsible for monitoring and evaluating venue hire standards, pre and post event evaluation and recommendations based on collated information gathered from lessons learned to help form a foundation for a successful and sustainable service delivery.

Responsible for ensuring all database and systems are kept up-to-date and developed accordingly to ensure the highest possible management and practice standards are set and maintained.

Manage permanent and temporary staff, each with responsibility for events throughout indoor venues. Onsite and offsite management of contractors. Report all staff management issues to the Head of Events, Venues & Filming.

To monitor budgets, income and expenditure and give regular updates to the Head of Events & Filming. Make sure protocols are in place to ensure the safe storage of such monies until they can be banked.

To take appropriate responsibility to the post for tackling racism and promoting good race, ethnic and community relations.

Skills and Experiences

Significant experience in a sales role; ideally in the hospitality or venue hire sector.

Proven experience of organising, managing and delivering indoor hire venue events with attendance levels up to 1000 people as lead manager.

Substantial experience of the development of strategy based on indoor venue hire sales and marketing knowledge, experience and practices.

Experience of identifying and leading on the development of new business and potential opportunities that have resulted in dramatically improved revenue outcomes.

Experience of operating effectively in complex and creative environments.

Experience of managing a team and direct line management of staff.

Experience of managing and facilitating customer relationship management and corporate client accounts in public, third and private sector organisations including private hire.

Experience of working directly and effectively with multiple communications platforms that lead to effectively implementing successful venue hire sales campaigns.

Significant successful experience of working in an environment where influence, negotiation and persuasion are significant levers to progress.

Experience of operating effectively within a customer facing environment.



3 years work references

Working hours: 09:00-17:00, Monday to Friday

Rate: £120.00 Per day

If you are interested in this vacancy, please apply today with your CV or call us on 01707 6647211.