Property Accounts Officer
BBS Recruitment is currently recruiting an experienced Property Accounts Officer for a temporary position for our client in Greenwich and surrounding areas.
The successful Property Accounts Officer will be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges.
The successful Property Accounts Officer will also be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council’s recovery procedures and relevant legislation.
The successful Property Accounts Officer will provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members’ enquiries.
Main duties for Property Accounts Officer.
To maximise HOS income by meeting personal and organisational performance targets, objectives and service levels.
Work towards supporting Greenwich Council’s corporate and performance standards, including its vision and values.
To advise all HOS customers at all stages of instalment plans, service charge loans, all other available payment options, and where relevant service charge reductions, including calculating and determining the cost.
To issue regular statements of account to HOS customers.
To deal with and respond to complex correspondence / contacts relating to the work of the post holder including enquiries and formal complaints from customers, MPs and Members.
Where HOS customers withhold payment because of a dispute/query to resolve the query in conjunction with the appropriate service provider.
To reply fully and with regard to customer service requirements in the timeframe specified to all such enquiries as appropriate.
To investigate and resolve disputes, including providing advice, assistance and information to HOS customers.
To monitor and maintain a portfolio of accounts on a regular basis as allocated by the Property Accounts Manager.
To do this in accordance with procedures, by identifying new and existing cases in arrears, by taking early action to minimise arrears, by undertaking administration of the portfolio, by collecting HOS income and by making arrangements with debtors to pay outstanding HOS debts.
Requirements:
- Working Hours: 35 hrs per week, Monday – Friday
- Leasehold Management and Service charge collection experience.
- 2 References including current.
