Homelessness and Rough Sleepers Officer

BBS Recruitment specialises in housing recruitment, supplying skilled, experienced and reliable professionals tailored to your organisation’s needs. From Housing Officers and Neighbourhood Officers to Repairs, Tenancy and Housing Administration staff, our flexible staffing solutions help reduce vacancies, minimise recruitment costs, improve service delivery and maintain effective housing operations—enabling your organisation to operate efficiently while providing high-quality services to residents and communities.

We are currently recruiting for a Homelessness and Rough Sleepers Officer for our client based in London.

The Homelessness & Rough Sleepers Officer will provide professional, person-centred housing and support services to vulnerable adults who are homeless, at risk of homelessness or have experience of rough sleeping.

The successful candidate will work closely with residents and partner agencies to identify individual housing needs, manage risks, develop support plans and create clear pathways towards stable accommodation and independent living.

-Key Responsibilities for Homelessness and Rough Sleepers Officer:

-Provide person-centred housing support and intensive key working to homeless individuals, rough sleepers and vulnerable adults with complex support needs.

Assess residents’ housing, support and wellbeing needs and develop appropriate individual support plans.

-Support residents to maintain their current accommodation and address issues that could result in tenancy breakdown or homelessness.

-Develop clear and realistic housing pathways with residents, identifying suitable move-on and long-term accommodation.

-Support residents to access and sustain appropriate permanent or independent accommodation.

-Provide practical resettlement support to residents moving into new accommodation, helping them establish and maintain their tenancy.

-Assist residents with housing applications, referrals, benefits, budgeting, tenancy responsibilities and access to relevant services.

-Liaise with local authorities, housing providers, landlords, social care, health services, safeguarding teams and voluntary sector organisations.

-Advocate on behalf of residents where appropriate and ensure they have access to the services and support, they require.

-Encourage residents to engage with meaningful activities, health services, education, employment and community-based opportunities that promote independence and wellbeing.

-Conduct interviews and assessments for new residents and identify individual housing and support requirements.

-Complete appropriate risk assessments, risk management plans and safeguarding assessments.

Identify safeguarding concerns and take appropriate action in line with organisational policies and procedures.

-Ensure residents understand accommodation rules, health and safety requirements, emergency procedures and their responsibilities as residents.

Identify where a Personal Emergency Evacuation Plan (PEEP) may be required and ensure appropriate arrangements are implemented.

-Monitor residents’ progress against agreed support and housing outcomes and regularly review support plans.

-Respond appropriately to incidents, challenging behaviour, anti-social behaviour and other issues that may affect residents or the wider service.

-Contribute to the safe and effective day-to-day operation of the hostel or supported accommodation service.

-Carry out regular room checks, health and safety inspections, emergency drills and other required checks.

-Ensure identified health and safety issues are followed up promptly and any immediate risks are reported and made safe.

-Promote a safe, respectful, inclusive and supportive environment for residents.

-Work in accordance with relevant homelessness, housing, safeguarding, health and safety legislation, policies and procedures.

Requirements for Homelessness and Rough Sleepers Officer

-Experience of working with homeless people, rough sleepers or vulnerable adults with housing and support needs.

-Experience of housing management, homelessness services, supported accommodation or related frontline services.

– Enhanced DBS.

-Experience of key working, support planning and assessing individual needs.

-Experience of completing or contributing to risk assessments and risk management plans.

-Experience of working with partner agencies to achieve positive outcomes for vulnerable people.

-Strong understanding of the challenges faced by people experiencing homelessness and rough sleeping.