Senior Neighbourhood Officer – Housing
BBS Recruitment specialises in housing recruitment, supplying skilled, experienced and reliable professionals tailored to your organisation’s needs. From Housing Officers and Neighbourhood Officers to Repairs, Tenancy and Housing Administration staff, our flexible staffing solutions help reduce vacancies, minimise recruitment costs, improve service delivery and maintain effective housing operations—enabling your organisation to operate efficiently while providing high-quality services to residents and communities.
We are currently recruiting for a Senior Neighbourhood Officer – Housing for our client based in Slough.
Responsibilities for Senior Neighbourhood Officer:
Provide a comprehensive housing management service for a defined geographical area and portfolio of homes.
Manage estates and tenancies, including tenancy breaches, lease issues, garage sites, communal services, caretaking and estate inspections.
Conduct new tenant visits, tenancy sign-ups, tenancy support visits and tenancy audits.
Monitor introductory and flexible tenancies in accordance with housing policies, procedures and legislation.
Manage and monitor void properties, working with internal and external teams to minimise delays and rent loss.
Investigate and manage anti-social behaviour (ASB), harassment, complaints and tenancy-related incidents, taking appropriate enforcement or legal action where required.
Work closely with rent recovery teams to support residents at risk of legal action and address rent-related issues.
Prepare witness statements and court files and represent the organisation in County Court proceedings where possession or enforcement action is required.
Request and monitor responsive maintenance and ensure housing and environmental services are delivered to a high standard.
Support the delivery of housing capital, environmental improvement and neighbourhood improvement programmes.
Manage estate management expenditure, monitor budgets and administer resident recharges in accordance with financial procedures.
Work with residents to develop and deliver neighbourhood improvement plans that reflect the needs and characteristics of the local area.
Ensure services are inclusive and accessible, particularly for vulnerable residents.
Work with internal teams, external agencies, community groups and other partners to resolve resident and neighbourhood issues.
Provide opportunities for residents to influence service delivery, policies, standards and performance.
Working Pattern: 3 day in office /onsite 2 days remote
Rate: £20.09/hr
Working Hours: 37/week
Requirements for Senior Neighbourhood Officer:
Significant experience working in a housing-related role.
Ability to deal strategically and effectively with housing management issues.
Experience working creatively with partners, external agencies, community organisations and voluntary groups is desirable.
Ability to interpret and implement detailed housing policies and procedures.
Strong customer service and problem-solving skills, with the ability to influence and resolve issues effectively.
Ability to produce clear, concise and persuasive written reports relating to complex issues.
Commitment to continuous professional development and training.
Understanding and promotion of equality and diversity.
Understanding of lone-working procedures and experience undertaking property/estate inspections.
Knowledge of legislation, policies and best practice relating to housing management, rent arrears and anti-social behaviour.
Knowledge of legal enforcement and possession proceedings through the County Court.
Practical understanding of Health & Safety and Equal Opportunities policies.
Awareness and understanding of Housing Regulation and Consumer Standards.
Understanding of building and maintenance issues is desirable.
Certificate in Housing (Level 3) or an equivalent qualification.
Valid UK driving licence and access to your own means of transport.
Standard DBS required.
