Scheduler

BBS Recruitment is a leading independent recruitment agency specialising in customer service recruitment, connecting talented professionals with rewarding career opportunities and employers with skilled, reliable staff. We provide tailored recruitment solutions that support career growth, strengthen teams and deliver exceptional customer service.

We are currently recruiting for a Scheduler for our client based in Croydon.

Responsibilities for Scheduler:

• Schedule and coordinate responsive repairs, maintenance and planned works.

• Allocate jobs to contractors and maintenance operatives based on availability, location, skills and priority.

• Manage and update appointments, ensuring works are scheduled within agreed timescales and service standards.

• Liaise with tenants to arrange suitable appointments and provide updates on repairs.

• Communicate regularly with contractors, operatives and internal teams regarding outstanding and completed works.

• Monitor repair requests and follow up on overdue or incomplete jobs.

• Deal professionally with customer queries and complaints, providing accurate information and appropriate solutions.

• Maintain accurate records of repairs, appointments and contractor activity using relevant housing or repairs management systems.

• Prioritise emergency, urgent and routine repairs appropriately.

• Ensure tenants are kept informed of any changes or delays to scheduled works.

• Support the effective delivery of a high-quality, customer-focused repairs service.

• Work collaboratively with colleagues across housing, property and maintenance teams.

Working Pattern: Monday to Friday

Working Hours: 35/week

Requirements for Scheduler:

• Experience of scheduling or coordinating work within a repairs, maintenance, property or housing environment. • Experience working in a customer-facing or front-line service role.

• Good organisational skills with the ability to manage multiple jobs and competing priorities. • Strong communication and interpersonal skills, with the ability to work closely with tenants, contractors and colleagues.

• Good numeracy and literacy skills, equivalent to GCSE/O-Level standard or similar.

• Experience using computerised systems to record and update information.

• Ability to work accurately under pressure and meet deadlines.

• Experience working within a housing management, property maintenance or repairs environment is desirable.

• Experience working with tenants in a diverse, multi-cultural environment is desirable.

• A professional, customer-focused approach with a commitment to delivering an excellent service.