Domestic Abuse – Support Worker

BBS Recruitment specialises in health and social care recruitment, supplying skilled, compassionate and reliable professionals tailored to your needs. From support workers to experienced care staff, our flexible staffing solutions help reduce vacancies, minimise recruitment costs, improve shift coverage and maintain continuity of care—enabling your organisation to operate efficiently while delivering consistently high standards of person-centred support.

We are currently recruiting for a Domestic Abuse Support Worker for our client based in Maidstone.

Responsibilities for Domestic Abuse Support Worker

• Provide compassionate, practical and emotional support to individuals and families affected by domestic abuse and/or stalking.

• Manage a caseload of vulnerable clients living in supported housing and temporary accommodation, helping them maintain their tenancy and live safely and independently.

• Complete and regularly review support plans, staying safe plans and needs assessments.

• Identify complex needs and risks, including mental health, substance misuse, offending, violence and anti-social behaviour, and make appropriate referrals to specialist services.

• Work closely with the Domestic Abuse & Safeguarding Coordinator, Police, Victim Support and other partner agencies to provide coordinated support.

• Provide advice and guidance on housing, employment, education, safety and other relevant support services.

• Support clients to move on from temporary accommodation and, where appropriate and safe, reconnect with their area of origin.

• Maintain accurate, confidential and high-quality case records and contribute to performance targets.

• Assist Housing Advisors with homelessness assessments and work with colleagues to prevent and relieve homelessness.

• Promote domestic abuse and stalking awareness, campaigns and best practice.

• Follow safeguarding, lone-working, health and safety, confidentiality and IT security policies at all times.

• Contribute to emergency response arrangements, including working at rest centres when required.

• Work flexibly, including evenings, weekends, bank holidays and participation in an out-of-hours on-call rota.

Requirements for Domestic Abuse Support Worker

• Experience of working with vulnerable individuals, particularly those affected by domestic abuse, homelessness or other complex needs.

• Strong understanding of safeguarding, risk assessment and supporting individuals experiencing domestic abuse and/or stalking.

• Ability to manage a caseload effectively and maintain accurate casework records.

• Excellent communication and interpersonal skills, with the ability to adapt communication to different people and situations.

• Ability to build positive relationships with clients and work effectively with multi-agency partners.

• Confident, resilient and able to work calmly and assertively in challenging or high-pressure situations.

• Ability to identify risks, make appropriate referrals and develop effective support and safety plans.

• Customer-focused approach with a commitment to achieving positive outcomes for vulnerable individuals and families.

• Ability to work independently, use initiative and follow lone-working procedures.

• Flexible approach to working hours and locations, including evenings and weekends.

• Access to suitable transport where required for out-of-hours and community-based work.

• Commitment to equality, diversity, safeguarding, health and safety and the Council’s policies and strategic objectives.

• Enhanced DBS