Housing Standards Officer
BBS Recruitment specialises in housing recruitment, supplying skilled, experienced and reliable professionals tailored to your organisation’s needs. From housing officers and tenancy management professionals to experienced leasehold and housing support staff, our flexible staffing solutions help reduce vacancies, minimise recruitment costs, improve service coverage and maintain continuity of service—enabling your organisation to operate efficiently while delivering consistently high standards of customer care and housing services.
We are currently recruiting for a Housing Standards Officer for our client based in Westminster.
Responsibilities for Housing Standards Officer:
Respond to complaints and enquiries relating to residential properties, housing conditions and standards within the private rented sector.
Conduct property inspections to assess housing conditions, identify hazards and ensure compliance with relevant housing legislation and regulatory requirements.
Apply the Housing Health and Safety Rating System (HHSRS) to identify, assess and evaluate risks to the health and safety of residents.
Investigate housing condition concerns and determine appropriate actions to improve property standards and protect residents.
Draft statutory notices, schedules of work and enforcement documentation under the guidance of senior officers.
Work proactively with landlords, tenants, property owners and external stakeholders to promote compliance with housing legislation.
Provide advice and guidance to landlords regarding their legal responsibilities and required property improvements.
Undertake reactive and proactive inspections, contributing to statutory inspection programmes and wider housing enforcement initiatives.
Gather, maintain and accurately record inspection findings, evidence, reports and case documentation.
Identify non-compliance and support appropriate enforcement action where voluntary compliance cannot be achieved.
Deliver a responsive and customer-focused service, addressing complaints from residents, stakeholders and elected representatives professionally.
Work collaboratively with colleagues across Environmental Health, Public Protection and Licensing to deliver effective housing standards services.
Manage caseloads efficiently, prioritise inspections and ensure agreed targets and statutory deadlines are met.
Contribute to improving public health, resident safety and housing conditions across Westminster.
Participate in ongoing professional development, training and learning opportunities to maintain knowledge of housing legislation and enforcement practices.
Undertake field-based inspections and community visits, with flexibility to work occasional evenings or outside normal working hours where required.
Requirements for Housing Standards Officer:
Experience working within housing standards, housing enforcement or a similar regulatory environment.
Experience responding to complaints from members of the public, stakeholders and elected representatives.
Experience delivering customer-facing services, including working with vulnerable individuals.
Understanding of housing conditions, property hazards and relevant housing legislation.
Knowledge and experience of applying the Housing Health and Safety Rating System (HHSRS).
Ability to interpret, apply and explain legislation, statutory requirements and regulatory guidance.
Experience conducting property inspections, investigating complaints and identifying appropriate remedial actions.
Ability to prepare accurate written reports, inspection records, evidence and enforcement documentation.
Strong written and verbal communication skills, with the ability to communicate effectively with residents, landlords and stakeholders.
Excellent interpersonal skills and the ability to build positive working relationships with a diverse range of individuals.
Strong customer service skills and a commitment to improving housing conditions and resident outcomes.
Experience using mobile or handheld technology within a field-based working environment.
Relevant professional qualification and/or demonstrable experience appropriate to the responsibilities of the role.
Ability to work flexibly and maintain a visible presence within the community through property inspections, visits and stakeholder engagement.
Working Hours: 36/week
