Leasehold Advisor

BBS Recruitment specialises in housing recruitment, supplying skilled, experienced and reliable professionals tailored to your organisation’s needs. From housing officers and tenancy management professionals to experienced leasehold and housing support staff, our flexible staffing solutions help reduce vacancies, minimise recruitment costs, improve service coverage and maintain continuity of service—enabling your organisation to operate efficiently while delivering consistently high standards of customer care and housing services.

We are currently recruiting for a Leasehold Advisor for our client based in Westminster.

Responsibilities for Leasehold Advisor:

Handle complex enquiries from leaseholders, tenants, residents, solicitors, legal representatives, internal staff and external stakeholders via telephone, email and face-to-face.
Provide accurate and timely advice on leasehold accounts, service charges, property sales and home ownership applications.
Process applications relating to home ownership schemes, lease extensions, property alterations, assignments and property sales.
Liaise with solicitors and legal representatives to provide assignment information and register relevant notices.
Calculate estimated and actual revenue and capital service charges in accordance with statutory legislation, lease terms, Council policies and contractual requirements.
Reconcile service charge calculations against Council financial systems, maintaining accurate records and complete audit trails.
Prepare and issue statutory Section 20 Notices, ensuring compliance with legislative and Council requirements.
Prepare documentation for major works billing, assess leaseholder liabilities and apply Section 125 limitations where applicable.
Ensure the accuracy of service charge and major works bills, maintaining appropriate financial controls and supporting documentation.
Provide payment advice and support the resolution of service charge disputes.
Support the collection of service charge and major works income, contributing towards departmental income targets.
Manage complex caseloads, prioritise workloads and ensure leasehold transactions are completed within required timescales.
Work collaboratively with internal Council departments, legal representatives and external service providers to improve service delivery.
Maintain high standards of customer care, contributing to improved customer satisfaction and reduced service backlogs.
Requirements for Leasehold Advisor:

Essential experience working within the leasehold sector.
Experience preparing, calculating and managing service charges and major works bills.
Good understanding of leasehold legislation, including Section 20 and Section 20B requirements.
Knowledge of lease terms, statutory billing requirements and Section 125 limitations.
Experience working with financial controls, reconciliations and maintaining accurate audit trails.
Strong spreadsheet skills and confidence working with financial data and complex calculations.
Excellent analytical skills with the ability to interpret financial information and produce accurate calculations.
Strong written and verbal communication skills, with the ability to explain complex financial and leasehold matters clearly.
Excellent customer service skills and the ability to handle sensitive or complex enquiries professionally.
Strong organisational and time-management skills, with the ability to manage competing priorities and complex caseloads.
High attention to detail and accuracy when processing financial transactions and statutory documentation.
Ability to work independently and collaboratively within a busy housing services environment.
Flexibility to work onsite at various Housing Service Centres across the Westminster borough.

Working Hours: 36/week