Income Recovery Officer

  • Full Time
  • Redbridge London
  • £ 15.00- £ 18.00 £ / Hour

BBS Recruitment is currently recruiting for a Income Recovery Officer (LBR8)) in a temp position for our client in Redbridge. The successful candidate should be a proactive and hardworking individual with prior experience within a role.

Primary Job Function an Income Recovery Officer

•                The collection of a range of sundry debts owed to the Consumer Protection and licensing team at Redbridge Council

•                Submission of unpaid Civil Penalty Notices (small claims) on Government debtor system.

•                Production of new invoices, adjustments and amendments collection issues and good client   liaison skills

•                Chasing up unpaid debts and take steps to mitigate write offs.

•                Attend monthly financial meetings with performance updates.

•                Chase up unpaid property licence fees

•                Refer larger unpaid debts to Debt Recovery Agency to reduce amount of write offs.

•                To assist in any ad hoc tasks that will bring in income to the service.

•                Accuracy and attention to detail are paramount.

•                Administer invoices and letters confidently on the financial software Ash Debtors system.

•                Use Verso Rocktime (Property Licensing software) and CIVICA APP database.

•                Negociate effective payment plans (via mediation) in conjunction with Enforcement     officers/Principals/Management

•                Take telephone payments and submit via Civica Pay and update case file/records.

•                Follow set recovery process and liaising with client service areas, debt colectors, legal, solicitors and next of kin.

•                Contribute to the aims and objectives of the team, helping to develop policies and procedures to improve the service.

•                An ability to multi-task, determine and react quickly to changing priorities is essential.

•                Charging unpaid debts and rechargeable works to land registry and reconciling such debt once property is sold.

•                Keep and maintain a register of all debts showing their status in TEAMS.

•                Occasional Freedom of Information response (FOI)

Other Requirements

3 Years References

BPSS Verification Record

To apply for this job email your details and attached CV to